In most cases, especially in handling customer service and sales for your business, any language barrier can be a huge obstacle. If you or the representative and the customer can’t understand one another because of the language barrier it can lead to the customer being upset. Speaking your customer’s language can lead to big gains.
airisX Representatives are highly trained professionals who don’t have any problems with handling customers issues even though their mother tongue is different from the customer’s native language. airisX Representatives speak English fluently and smoothly, taking care of the customer and their concerns is their top priority and in return, they receive high customer satisfaction scores.
Staffing is available in the following native languages:
airisX provides its Chinese language support (Mandarin and Cantonese) directly from our manufacturing center in Shenzhen, meaning you not only get access to the language, but also the specific cultural Chinese ability. English is provided mainly from our Philippines Business Service Centers, though we also off onshore English capacity within the US when required.
Additionally, airisX can expand operations to cover other languages through our internal and partner locations, allowing for Portuguese, Dutch, Tagalog, Vietnamese, Thai, Malay, Indonesian, and Cambodian. If you require a language that isn’t listed here, we can usually include it as part of a solution.