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KPO

Identifying The Different Types of KPO Services

Knowledge process outsource is a growing industry in the Philippines. The last decade has seen a rise in different types of KPO services  in the country. From voice, there was a need to expand services to include higher skills and expertise. From this need emerged knowledge process outsourcing. Knowledge process outsource began in India in

accounting

How To Outsource Accounting Work

Running a business involves crunching numbers. As an entrepreneur, you have to worry about operational costs, taxes, and other financial considerations. But number crunching and business management can become overwhelming as time goes by. For this reason, you need to consider learning how to outsource accounting work. Most business owners dread crunching numbers. Checking and

customer objection

How To Handle Customer Objections

Most salespeople think of customer objections as something negative. In reality, this is not the case. A customer objection is not necessarily bad. We can think of objections as issues or concerns that you need to address. At the very least, the prospect has shown interest in engaging with you. The fact that the prospect

order fulfillment

How To Outsource Order Fulfillment

When managing an ecommerce business, order fulfillment is a vital process. From order taking to delivery – all of these stages of order fulfillment are crucial in ensuring customer satisfaction. While you can do the order fulfillment yourself in the initial stages, it can become overwhelming if your business grows and there is a huge

What-Does-a-Virtual-Assistant-Do-770x470

25 Tasks To Outsource For A Small Company

As a business owner, you need to realize that you cannot be a jack of all trades. This means that you cannot be a businessman and employee at the same time. This is the reason why most entrepreneurs fail in growing their business. As an entrepreneur, you need to work on your business and not

recruitment process outsourcing

Recruitment Process Outsourcing vs Traditional Recruitment: Which One Is Right For Your Business?

Hiring new employees is necessary for every business. If you have new projects requiring manpower or positions that need to be filled up, you will need to find a recruiter for those requirements. As a business owner, you need to find the right recruitment partner. When it comes to recruitment you have an option to

recruitment process outsourcing

How To Outsource Recruitment Services

Recruiting the right person is a tedious task. As a businessperson, you want to focus on doing what you should be doing—grow your business. For this reason, you need to learn how to outsource recruitment and free some of your time to being IN the business rather than ON it. Recruitment helps you find the

customer service

How To Outsource Customer Service

As a business owner, customer service should be your utmost priority. Whenever customers have complaints or inquiries, you need to address them right away. When you are a startup, it is okay that you’re the one to handle customer service issues. However, as your client base grows, it can become overwhelming to handle all those

freelance

In-House Staff or Freelancers: Which Is The Best Option When Outsourcing?

As a business owner, your main objective is to see your business grow. If you are just starting out, it is normal that you want to be hands-on with the management of your business. Eventually, however, as your business starts to grow, managing your business starts to become overwhelming. Some tasks may keep you from

freelance

How To Outsource Amazon Seller Support

The Amazon Marketplace has become a competitive place for online sellers. From starting out as an online book seller, a lot has changed for Amazon. Today, it is the leading digital e-retailer in the world. When it comes to online shopping, Amazon is the first place that most buyers will visit. As of 2018, Amazon

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How To Outsource Your Amazon Operation

Amazon has come a long way since Jeff Bezos launched it in his garage in 1994. 25 years after that, it has become the world’s largest retailer and a household name when it comes to online shopping. Today, there are 119,928,851  million products available on Amazon as of April 2019.  In addition, it ranks as

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How To Outsource Ecommerce Support

With the number of people doing their shopping online, having an e-commerce store can be a lucrative form of business. In 2017, e-commerce accounted for around $2.3 trillion in sales and is projected to reach $4.5 trillion in 2021. In the US alone, ecommerce collared 10% of retail sales and is expected to grow by

bpo-vs-kpo

Understanding The Difference Between KPO and BPO: Which Outsourcing Is Best For You?

Outsourcing has been around for years. In the Philippines, the industry continues to grow as the country is one of the top outsourcing destinations in the world. A recent report by The Everest Group, a Texas-based global consulting and research firm, revealed that the Philippines will remain to be the top call-center destination in the

top-philippine-bpo-companies

The Philippine Outsourcing Industry In A Glance

Business Process Outsourcing (BPO), more commonly just known as Services Outsourcing, has been a huge contributor to the global economy over the years. Between 2012 and 2016, the global BPO industry grew at a compound annual growth rate of 4.4% for a total revenue of $140.3 billion in 2016. In the Philippines, the gross domestic

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4 Steps To Freedom From Entrepreneur Overload

Growing a business is not easy. At first, you will have the zeal and enthusiasm to get your business going. In the first few months or years, you would want to handle the projects on your own. As an entrepreneur, it is but natural for you to get excited without knowing how much energy it

translation-services

Translation Services For Your Business

Language is one of the major barriers that prevents businesses from truly going global. It is exceptionally hard for companies to do business when they cannot communicate with their potential customers. If you are planning expansion abroad, the first thing you need to hurdle is the communication barrier. At some point in time, you will

What-Does-a-Virtual-Assistant-Do-770x470

10 Things to Outsource to a Virtual Assistant

Virtual assistants (VAs) have changed the way people do business. These people usually work remotely at home as freelancers or contractors doing administrative tasks. The term was first coined by life coach Thomas Leonard in 1996 while having a phone conversation with Anastacia Brice. A year later, Brice opened the first organization for VAs called

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Selling In the Business Travel Sector

Business travel is necessary for growth and expansion of your company. From time to time, you need to meet your business partners for some meetings about the company. Statistics from The Global Business Travel Association published in CreditDonkey revealed that the number of business trips taken annually generated $488 million annually, making this a huge

Woman working on computer and writing down her thoughts

Tips On Effectively Working with Freelance Writers

airisX provides writers in both a part-time/freelance and full time staffing basis. After general Virtual Assistant work, it is one of the most difficult tasks customers find to outsource to another person. Ensuring effective communication between client and freelance writers can be a little bit tricky. It is a skill that involves trial and error.

feedback-survey

Survey Services

In a corporate setting, feedback is very important in improving products and services of your company. Whatever the customers say will be crucial to the success and profitability of your company. Getting customer feedback entails a lot of data and information gathering. But all that collecting can be overwhelming if your company does not have

airisx logo (white)

Why change to airisX?

Finding a credible partner and service provider to help your business grow can be really hard nowadays. Whether it is very expensive, or the quality is being compromised, being confident and at ease that your products and/or services is in good hands is the most important thing. You might have found a partner or a

Fulfillment-by-Amazon-FBA

Getting an Amazon FBA Business Ready for Sale

Always a great time to talk with our friends over at EmpireFlippers.com. If you don't know them, they are the premier place to buy and sell your on-line business. Listen in on Haumin, our VP of Service Delivery, chatting with Jake about how to leverage services and outsourcing to prepare a business for sale.  

Social_media_manager

Social Media Management

Given today’s technology and how the world revolves around the internet, social media has become one of the most important platforms for your business. Every day, billions of people around the world use social media for posting experiences, stories, opinions, reviews, and do their shopping. For this reason a strong Social Media presence is essential,

prod-analyst

Product Analyst

A Product Analyst is a very important part of your company’s product development team. When your company is considering manufacturing and launching a new product, or changes to an existing one, Product Analysts are the experts who oversee the research and “go to market” for the new product. They also provide information for other team

QA

Quality Assurance

airisX’s Quality assurance team prevents mistakes or defects in the manufactured products to avoid problems when delivering solutions or services to existing and potential customers. The term “quality assurance” and “quality control” have been used interchangeably most of the time to show ways of ensuring the quality of the product or services. The Quality Assurance

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Languages

In most cases, especially in handling customer service and sales for your business, any language barrier can be a huge obstacle. If you or the representative and the customer can’t understand one another because of the language barrier it can lead to the customer being upset. Speaking your customer’s language can lead to big gains.

Professional-Transcription-Services-1

Transcription

Transcription Service is a function which converts speech (either recorder or live) into written or electronic input. Transcription services are often used for business, legal, and medical purposes. Accurate transcribed information is important for the smooth functioning of any business. Transcription for business includes creating a textual transcript of audio and/or video recordings of various

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Inbound sales

You have invested with inbound marketing, but what about investing in Inbound Sales? Inbound marketing is important as it attracts new leads, but that doesn’t automatically create revenue - closing your sale does. airisX Sales supports will provide your qualified leads with an informative and an engaging experience. airisX inbound sales reps are not only

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Bookkeepers

A Bookkeeper helps to maintain the financial records of a company or organization. Bookkeepers are highly detail-oriented people to keep up with your company's expenditures, payroll, tax requirements, etc. airisX Bookkeepers are up to date with modern accounting software systems, such as: Xero, Quickbooks, ZipBooks, and others, as well as traditional methods of accounting (like

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Technical Support

Technical Support Representatives assist customers to resolve technical issues that they are having with the product or services of your company. Their job is to answer questions and give solutions to issues experienced by users of technological product or service. airisX Technical Support Reps work in a secure and well-managed call center and are ready

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Outbound Sales

airisX Outbound Sales Outbound Sales refers to a Sales Agent making outbound (outgoing) sales calls to your prospects, engaging with potential clients on the lead list, and clients who have shown previous interest to what your business is offering. Most often, Sales Representatives engage the clients that have previously demonstrated demand for a product by

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Call Center

A call center is a centralized department where phone calls from existing and potential customers are directed. Call centers can handle inbound and/or outbound type of calls. They can be located within the company or outsourced to another company who specializes in handling calls. We don’t much like the term Call Center though, as our

Wordpress Development

WordPress Development and Operations

As a business owner, it is important that your business has a wide variety of strategy that will make your business grow. Having a social media page, putting your business’s contact info in yellow pages, and having a physical store are just some of the things that you may like to do to promote your

order taking

Order Taking

In any business or organization, taking orders is an important task at some level of business process. Order Taking is the process of recording orders accurately, ensuring that the recorded data is secured, and delivering the same. If some or most of your customers prefer to place their orders by talking with a live person

Data Encoding

Data Encoding

Data Encoding is a process entering data information such as billing information, taxes, clients list, and more in to your company’s databases. Data Encoding is necessary for internal use, as well as governmental regulatory compliance. A Data Encoder is responsible to put all of this data in your company’s database(s) and ensuring that everything is

Customer Support

Customer Support

Customer Support includes a range of customer services to assist customers. This includes planning, training, troubleshooting, product/service explanations, upgrading, and disposal of a product. It can easily be one of the most important parts of your business, since if you provide excellent customer support, your existing customers and potential customers will have a professional feel

Business Sale Representatives

Sales Excellence – Top Business Sale Representatives

Sales is a crucial part of your business. Your sales performance is a critical factor for your growth, expansion, and the overall success of the business. But Sales is also a team effort. You can’t be expected to do it alone. You need a team of highly-skilled and dependable sales representatives who can handle inbound

Network Operations Center

Network Operations Center

Via the airisX Global Network Operations Centers (GNOC), with internal and partner facilities located globally, we provide top tier NOC Managed Services to our global clients. We source certified and experienced engineers to manage your network like you would. airisX, and its principles, have over a decade of experience in NextGen Wireless and Wireline data

Philippines Business Service Center

Philippines Business Service Center

airisX has several Business Service Centers throughout the Philippines and globally. We get asked about our facilities often, including requests for walk throughs. Due to the secure nature of many of our clients, we are limited in the pictures we can share, or tours that we can host. Our various service center teams in the

Telesales vs. Telemarketing

Telesales vs. Telemarketing

Telesales is the selling a company’s products or services via telephone, either by phoning possible customers directly or answering inbound calls from customers. There are some key differences difference between Telemarketing and Telesales. The words “Telemarketing” and “Telesales” are often used interchangeably, and used to describe activities that often crossover between both services. However, knowing

Providing-Virtual-Assistant-Services-Is-a-Great-Business-Idea

Virtual Assistants

Nowadays, having a business consumes a lot of your time doing phone calls, paperworks, e-mails and other sensitive tasks. Hiring a VIRTUAL ASSISTANT is the best option that you have. A virtual assistant (VA) works remotely from their location, hence the name “VIRTUAL.” Your VA can handle all the everyday tasks, scheduling, and technical aspects

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Sales Support

airisX Sales Support services are designed to support your sales teams efforts, freeing your high performing sales people up to take more meetings and close more deals. Sales Support offers a host of services and capabilities to grow your sales without significantly increasing expenses. The airisX Sales Support team can manage your opportunities through the presales

seo-puzzle-style1

Search Engine Optimization (SEO)

Search engine optimization (SEO) is a way to get your website higher rankings in top search engines like Google or Bing. These search engines rank in your site based on individual ranking algorithms that change often, but we believe that scalable SEO is a result of solid processes and content that simply provides value to

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Social Media Marketing Support Services

Over the years, social media marketing has evolved from being just another marketing channel into an important part of the customer service experience. Major brands and small businesses are now investing heavily in dedicated social media marketing teams to implement their social media strategies successfully. airisX brings our outsourcing services to the next level by maintaining

Amazon Seller Burnout

Many Amazon Sellers struggle keep up with the daily grind of responding to all their support requests within 24 hours, keep listing copy fresh, deal with FBA shipping issues, manage inventory levels, promote products and market via AMS and external products, let alone finding time to grow their business.

Do you suffer from Amazon Seller Burnout? Don’t know if it’s time to bring in expert help?

Identifying The Different Types of KPO Services

Knowledge process outsource is a growing industry in the Philippines. The last decade has seen a rise in different types of KPO services  in the country. From voice, there was a need to expand services to include higher skills and expertise. From this need emerged knowledge process outsourcing. Knowledge process outsource began in India in

How To Outsource Accounting Work

Running a business involves crunching numbers. As an entrepreneur, you have to worry about operational costs, taxes, and other financial considerations. But number crunching and business management can become overwhelming as time goes by. For this reason, you need to consider learning how to outsource accounting work. Most business owners dread crunching numbers. Checking and

How To Handle Customer Objections

Most salespeople think of customer objections as something negative. In reality, this is not the case. A customer objection is not necessarily bad. We can think of objections as issues or concerns that you need to address. At the very least, the prospect has shown interest in engaging with you. The fact that the prospect

How To Outsource Order Fulfillment

When managing an ecommerce business, order fulfillment is a vital process. From order taking to delivery – all of these stages of order fulfillment are crucial in ensuring customer satisfaction. While you can do the order fulfillment yourself in the initial stages, it can become overwhelming if your business grows and there is a huge

25 Tasks To Outsource For A Small Company

As a business owner, you need to realize that you cannot be a jack of all trades. This means that you cannot be a businessman and employee at the same time. This is the reason why most entrepreneurs fail in growing their business. As an entrepreneur, you need to work on your business and not

Recruitment Process Outsourcing vs Traditional Recruitment: Which One Is Right For Your Business?

Hiring new employees is necessary for every business. If you have new projects requiring manpower or positions that need to be filled up, you will need to find a recruiter for those requirements. As a business owner, you need to find the right recruitment partner. When it comes to recruitment you have an option to

How To Outsource Recruitment Services

Recruiting the right person is a tedious task. As a businessperson, you want to focus on doing what you should be doing—grow your business. For this reason, you need to learn how to outsource recruitment and free some of your time to being IN the business rather than ON it. Recruitment helps you find the

How To Outsource Customer Service

As a business owner, customer service should be your utmost priority. Whenever customers have complaints or inquiries, you need to address them right away. When you are a startup, it is okay that you’re the one to handle customer service issues. However, as your client base grows, it can become overwhelming to handle all those

In-House Staff or Freelancers: Which Is The Best Option When Outsourcing?

As a business owner, your main objective is to see your business grow. If you are just starting out, it is normal that you want to be hands-on with the management of your business. Eventually, however, as your business starts to grow, managing your business starts to become overwhelming. Some tasks may keep you from

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