Outsourcing Process

airisX Business Process Services transition and transformation processes are designed and managed to be as stress-free for our clients as possible.

For example, transition and transformation are just fancy terms we use in the industry to explain the migration of internal company work to an outsourced provider, like us. We have to transition the work from your staff to ours, then we transform the work whenever possible to increase efficiencies and decrease defects and costs.

Depending on the scope of your project or staffing, individual steps may look a bit different, though your Solutions Architect and Service Delivery Manager will work side by side with you to explain the specific steps for your needs, and the timing of each. This information is provided as an overview of what you expect as you work with airisX for your outsourced services.

The process is broken down into 2 main sections, each managed by a different lead. At the beginning we are building a solution with you and working to ensure that your needs will be met properly by your outsourced staff. This includes building the initial solution, ensuring all the contracts are set and procuring your specific staff resources. After that, airisX is taking over the actual work and providing the on-going service per the contract.

1

First Step

Evaluation: The very first step is to work with a Solutions Architect to identify the primary points where you can engage the various airisX services and solutions to meet your goals. We work with clients that are focused on cost efficiencies, business process hardening against disasters, building global redundant teams, scaling solutions, expertise, and much more. Cost is often a driving factor, but is often just one requirement in a complete solution.

2

Second Step

Quote: Your solutions architect will offer a solution and a costing. airisX is inclusive in pricing, ensuring clients can easily evaluate their costs and benefits without worrying about hidden fees and expenses other providers surprise clients with. The quote will be the cost of the projects.

3

Third Step

Contract: airisX works with the client to determine the Service Level Agreements (SLA) and specific metrics to build a custom contract. For small projects, clients often prefer one of our template contracts for the skillset their are hiring for. We maintain a set contract templates with industry best practice metrics and SLAs to decrease project completion friction and issues.

airisX will not start your project or staffing without a fully executed contract. The contract is in place to protect all parties and ensure that all deliverables are clearly communicated and responsibilities duly executed in a professional manner.

4

Fourth Step

Staffing: Once the contract has been executed, the solutions architect works with the recruiting department to locate internal and external staff for your specific required skills. airisX is a strong believer in hiring from within, but also the importance of finding the best candidate for our client’s needs, no matter where that resource comes from. airisX also works with Colleges, Universities, and other schools to source high quality staff. We welcome any level of client involvement in the candidate sourcing, from a completely hands-off approach to interviewing and selection alongside the solutions architect.

Transition

At this stage, your project will be transitioned to the Service Delivery Manager overseeing your on-going projects. The Solutions Architect will continue to monitor the contract and on-going solution, but the day-to-day operations will be migrated to your Service Delivery Manager, who will oversee the contract deliverables and report on the SLA and metrics success.

5

Fifth Step

Training: We are a modern company, founded by internationalization experts. Generally, we try to keep our training to 100% via remote teleconference and local training staff. Your staff will be remote, we are working remote, and thus feel training should be done remote as well. This benefits everyone as the team and client are both immersed in the remote work relationship from the beginning. Additionally, this lowers costs and allows us to continue with our exceptionally competitive pricing strategies.

6

Sixth Step

Process: After training, the airisX teams will be providing the contracted services, but will also be actively engaged in process creation and management, with overseen by client to the airisX deliverables managed by SLA and KPI to customer requirements. Our team works to modify existing processes by identifying inefficiencies and streamlining workflows for a more efficient, reproducible, and cost effective client solution within the bounds of the contract. When possible, new solutions are identified and communicated to the client via the Solutions Architect for evaluation and implementation. Basically, airisX is always monitoring our client solutions to identify areas where value can be added.

7

Seventh Step

Service Delivery: Your Service Delivery Manager oversees the day-to-day operation of client solutions. They work with the various solutions teams to ensure that contracted service is exceeded and provided in a consistent and cost efficient manner. When deficiencies are identified, they will work with the client, staff, training, staffing, and the solutions architects to quickly mitigate any issue for smooth operations of client projects.

In certain cases, client Service Delivery Managers may take a dual role, such as our Ecommerce Marketplace Managers, who oversee the day-to-day operations of a client’s Ecommerce Solution, as well as other staff and projects under the same contact.

Your Service Delivery Manager will be your primary point of contact for any operational needs. They are empowered to ensure that each client project is a success. Expect that you will receive at least monthly reporting from your Service Delivery Manager with the key points on your SLA and metrics.

8

Eigth Step

Reviews: At various points during a client contract, your Services team will conduct a solutions review with you. This is not your regular service delivery meetings, but rather a high level review of the solution, an evaluation of the success, and an opportunity to review the existing solution, explore additions, and have a chance for information to flow freely between the Business Process Services and the client. The timing of these reviews is highly dependent on the work being completed, though they could be done as Monthly, Quarterly, Yearly reviews.

Solutions Architect

(1) Evaluation
(2) Quote
(3) Contracts
(4) Staffing

Service Delivery Manager

(5) Training
(6) Process
(7) Service Delivery
(8) Reviews

Questions and Answers

Q: Who is my point-of-contact?

A: You will work directly with both your Solutions Architect and Service Delivery

Q: How long does this process take?

A: While it does depend on the size and scope of your project, it can be anywhere from 10-45 days from the start of the Staffing to Full Service Delivery. For example, most basic non-voice customer support projects that are less than 10 headcount we can complete in less than 2 business weeks. A full Amazon Managed Services solution may be a tiered transition over 1 to 2 months.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and