airisX Business Process Services transition and transformation processes are designed and managed to be as stress-free for our clients as possible.
For example, transition and transformation are just fancy terms we use in the industry to explain the migration of internal company work to an outsourced provider, like us. We have to transition the work from your staff to ours, then we transform the work whenever possible to increase efficiencies and decrease defects and costs.
Depending on the scope of your project or staffing, individual steps may look a bit different, though your Solutions Architect and Service Delivery Manager will work side by side with you to explain the specific steps for your needs, and the timing of each. This information is provided as an overview of what you expect as you work with airisX for your outsourced services.
The process is broken down into 2 main sections, each managed by a different lead. At the beginning we are building a solution with you and working to ensure that your needs will be met properly by your outsourced staff. This includes building the initial solution, ensuring all the contracts are set and procuring your specific staff resources. After that, airisX is taking over the actual work and providing the on-going service per the contract.
Questions and Answers
Q: Who is my point-of-contact?
A: You will work directly with both your Solutions Architect and Service Delivery
Q: How long does this process take?
A: While it does depend on the size and scope of your project, it can be anywhere from 10-45 days from the start of the Staffing to Full Service Delivery. For example, most basic non-voice customer support projects that are less than 10 headcount we can complete in less than 2 business weeks. A full Amazon Managed Services solution may be a tiered transition over 1 to 2 months.
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